Shipping policy

Shipping Policy

KMT Pharma – Egypt

Shipping Coverage

We currently ship within Egypt only.


Order Processing Time

All orders are processed within 1–3 business days after order confirmation.
Orders are not shipped or delivered on official holidays.

If we experience a high volume of orders, processing may be slightly delayed. In such cases, customers will be notified.


Delivery Time

Estimated delivery time depends on your location:

  • Cairo & Giza: 1–3 business days

  • Other Governorates: 2–5 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, or unforeseen circumstances.


Shipping Fees

Shipping fees are calculated at checkout based on:

  • Delivery location

  • Order weight and size

Any applicable shipping charges will be clearly displayed before completing your purchase.


Order Tracking

Once your order has been shipped, you will receive a confirmation message or email with tracking details (if available).


Incorrect Address or Failed Delivery

Please ensure that your shipping address and contact details are correct before placing your order.

KMT Pharma is not responsible for delays or failed deliveries due to incorrect or incomplete address information provided by the customer.


Damaged Packages During Shipping

If your order arrives damaged, please contact us immediately at info@kmtpharmaeg.com with:

  • Your order number

  • Clear photos of the package and product

We will review the issue and assist you accordingly.


Contact Us

For any shipping-related questions, please contact us at:
📧 info@kmtpharmaeg.com